Turn Customer Emails Into Your Roadmap
Every project gets its own inbox. Forward customer emails to it and RoadmapAI captures the requests, then emails the sender when they ship.
The Problem with Feature Requests in Email
Customers still email you their ideas. But:
- Inboxes are private — Requests sit in one person’s mail
- Threads get long — The actual ask is buried under signatures and quotes
- Manual copy-paste — Someone has to move each request to a tracker
- Duplicates everywhere — The same idea arrives from ten customers
- Nobody hears back — Senders never learn their idea shipped
There's a better way.
How It Works
From zero to capturing in 60 seconds
Create Your Inbox
Turn on Email in Integrations and copy your project’s private capture address.
Forward or Auto-Forward
Forward single emails, or point feedback@ at the address with a forwarding rule. Customers can also write to it directly.
AI Captures Requests
Signatures and quoted replies are stripped, then AI finds the feature requests (and bug reports, if you want them).
Duplicates Merged
Requests that match something already on your roadmap count as votes for it instead of new items.
Senders Hear Back
The original sender gets an email when you approve their idea and again when it ships.
Key Features
AI-Powered Detection
No tags or templates. RoadmapAI reads the email like a person and keeps only real requests.
Forwarding That Keeps the Sender
When you forward a customer’s email, the customer is saved as the requester, not you.
Duplicate Merging
Similar requests from email, chat and issues are recognized as one, so you see real demand.
Email Replies
Approval and "it shipped" replies go to the sender, in the same thread when they wrote to you directly.
Ignore Your Own Team
Skip mail from addresses or whole domains, so internal chatter never reaches the queue.
What Gets Captured?
RoadmapAI separates feature requests from the rest of your mail.
Captured automatically
- "Could you add a Zapier integration?"
- "It would be great to export reports as PDF"
- "Any plans for SSO?"
- "We’d pay more for team permissions"
- "Feature request: dark mode for the dashboard"
Not captured (by design)
- Newsletters, receipts and auto-replies
- Thanks, that fixed it!
- Bug reports (unless you turn bug capture on)
Setup Guide
Total time: ~60 seconds
- 01 Log into RoadmapAI
- 02 Go to Integrations → Email
- 03 Click "Create inbox" and copy the address
- 04 Forward an email to it, or add a forwarding rule for feedback@
- 05 Optionally add your team’s domain to ignored senders
- 06 Done! New emails are captured right away.
Privacy & Security
GDPR compliant. Your data stays safe.
Bot Permissions
Required
- Emails sent or forwarded to your capture address
- Sending replies — Only for decisions you turn on
We Never
- Access to your mailbox
- Read mail you did not send to the address
- Email senders for every message
- Store email content beyond detected requests
Data Storage
What We Store
- Detected feature requests (text only)
- The sender's name and email (for replies)
- Vote counts
What We Don't Store
- Attachments
- Emails that are not requests
- Your mailbox
Frequently Asked Questions
Does it work with Gmail and Outlook?
Yes. Any mailbox that can forward email works, including automatic forwarding rules.
Will newsletters and receipts be captured?
No. Automated mail is skipped and AI only keeps real requests.
Who is the requester when I forward an email?
The person who wrote the original email. They are the one who hears back when it ships.
Can I review requests before they're published?
Yes. Detected requests wait in your review queue. Turn on auto-approve to skip it when the AI is confident.
Does it work alongside Slack and Discord?
Yes. Requests from email, chat, GitHub, Linear and Intercom land in the same review queue and roadmap.
Stop Losing Ideas in Your Inbox
Create your project inbox and forward the first customer email in a minute.