Connect Intercom to pull feature requests out of support conversations, leave your team a private note when one is captured, and tell customers when what they asked for ships.
In RoadmapAI, open Integrations from the sidebar and find the Intercom section.
Intercom asks you to authorize RoadmapAI for your workspace. It needs to read and reply to conversations and read your teammates.
Tip: Replies to customers are sent as the teammate who connects the app, so connect with a shared support account if you have one.
Open Configure. "New conversations" reads the message a customer starts a conversation with. "Customer replies" also reads their later messages. Teammate and bot messages are always skipped.
Turn on "Leave a note for the team" to add a private note to the conversation when a request is captured, with a link to review it.
RoadmapAI captured "PDF export" from this conversation. Review it in your inbox: https://theroadmapai.com/app/…/inbox
Choose which updates reach the customer in the conversation (approval and shipped are the usual picks). Add your own team's emails or domain under "Ignored senders" so test messages are skipped. Click "Save settings".
Customers mention ideas while asking for help. RoadmapAI finds them without your agents tagging anything.
Weeks later, when the item is Completed, the customer gets a reply in their Intercom conversation.
The app was removed from Intercom. Click "Reconnect" to install it again.
Add your team's email addresses, or the whole domain, under "Ignored senders" in Configure.
RoadmapAI